Once a lead is marked as not interested, they should be blacklisted too (optional, but seems to be the best practice)
complete
Rohan Shah
complete
While blocklisting wrong person or not interested leads is a stretch, and could often lead to missed leads - the next best option here is to use our keywords in replies in feature in the blocklist.
Using this, you can easily set certain keywords like "Unsubscribe", "Stop" etc to unsub leads who sent them. This way you can also control if you want to block them from that particular campaign or all campaigns.
You can access this by heading to settings -> Blocklist -> Keywords in replies
Hope this helps :)
Rohan Shah
Merged in a post:
"Wrong person" should be automatically blacklisted
Gabriel Gorgi
Olivier Lambert
Make no sense at all. I don't agree with this.
Olivier Lambert
I don't agree with that at all, maybe make it a possibility through an automation. But definitively not by default, Make no sense. They will often refer you to someone else
Stephen Dyson
I wouldn't recommend this. Often "not interested" is a knee jerk reaction to a moment in time. Maybe the timing is wrong ... no time, under contract etc. If you blacklist because of that you loose potentially good leads
Stephen Dyson
If you automatically black list a wrong person don't you also automatically blacklist their domain? The blacklist in my opinion should only consist of "hard" No's and nothing else. You could make up numerous other lists as well for wrong person etc