Better bounce detection
complete
Will Vincent
Bounces only seem to match if the 'in reply to' header indicating the source message id is included in the bounce message. However, not all email servers include that in their bounce replies.
Instead, or at least in the event that the "In Reply To" header is not present, which is likely as a bounce is not technically a reply, you should leverage a regex against the incoming bounce message to find the appropriate contact email that bounce is associated with.
For instance:
/Original-Recipient: .
;\s?(.
)$/gmThis will pluck the relevant original recipient email from the body of the bounce message, and can then be used to mark that email as a bounce.
Obviously this would not indicate which campaign triggered it, but it ought to be fairly trivial to find that contact _anywhere_ it's used and mark it as a bounce.
Rohan Shah
complete
Hi Everyone,
Thanks for the feedback here. We're happy to announce that we've now improved our bounce detection and are longer only relying on in-reply-to headers for detecting bounces.
J
Jonathon Grant
Rohan Shah Hooray! Thanks much!
Rohan Shah
in progress
Rohan Shah
planned
J
Jonathon Grant
This is a huge problem that must be affecting every campaign on this system. If you are only looking for in-reply-to or reference headers, you'll miss 25% to 30% of the bounce responses.